Trust & guarantees
Exactly what stops a direct-from-factory order from going wrong.
Six concrete mechanisms — not promises — sit between you and a bad outcome on every order we handle. Here is each one, in plain language.
Independent certificate verification
Every CE Declaration of Performance and ISO 9001 certificate is checked directly with its issuing notified body — not just received as a PDF. Forged certificates exist on every major B2B marketplace. We catch them before a single euro is committed.
We log the verification reference, the body's response, and the date — and include it in your savings report.
Third-party pre-shipment inspection
On every order above 250,000 SEK, SGS, Bureau Veritas or Intertek inspect the goods at the factory before they leave port. Photo evidence, dimensional checks, packaging integrity, and a certificate audit are all included in the report.
You see the inspection report — not us, then you. We don't release the final payment until you have signed it off.
Payment protection, structured properly
Never 100% upfront. A modest deposit (typically 20–30%) secures production. The balance is only wired after independent inspection. For orders above 1M SEK we use escrow or a Letter of Credit through your own Swedish bank.
We will never ask you to wire the full amount to an unverified Chinese bank account. That single rule eliminates most direct-sourcing horror stories.
A Swedish supply agreement, written in plain language
Every engagement is governed by a written agreement under Swedish jurisdiction with Gothenburg as venue. The agreement covers return, replacement, and credit terms for any goods that don't match specification.
If anything goes wrong, you deal with us in Sweden — not a factory in Foshan you've never visited.
No savings, no fee — the analysis is genuinely free
We provide the written savings analysis at no cost and no obligation. If we cannot beat your current supplier's all-in landed price by a margin that's worth your time, we tell you, and you owe us nothing.
Our incentive is aligned with yours: we only earn the 8–12% fee on verified, documented savings on orders you choose to place.
Sample-first, then trial order, then scale
Before any meaningful commercial commitment, you receive physical samples in Gothenburg. Hold them. Test them. Show them to your QS. Then a small trial order. Only after both confirm do we discuss larger volumes.
Trust is earned in the order it's earned. Sample → trial order → repeat business. We've never had a client move out of that sequence.
Our supplier vetting
We reject 499 factories so you don't have to vet a single one.
Quality starts with who you don't work with. Our approval funnel is deliberately, brutally narrow.
An ongoing process. We re-audit approved partners annually and replace any that drift on quality, certification or responsiveness.
Certifications, explained
What these acronyms mean for your legal exposure.
Under Swedish construction law, the buyer carries responsibility for product conformity. A missing or invalid certificate is your problem at handover, not the supplier's. Here is what each one means and why we verify all of them.
- CE marking
- Mandatory for construction products in the EU. It declares the product conforms to harmonised standards (e.g. EN 14411 for tiles, EN 14351-1 for windows). Without a valid Declaration of Performance, the product cannot legally be installed in a permanent build — exposing the buyer to remediation costs.
- ISO 9001
- An audited quality management system at the factory. It does not guarantee the product itself, but it means the manufacturer has documented processes, traceable batches, and an audit history. The first signal that a factory is serious.
- REACH
- EU regulation on hazardous substances. Particularly relevant for adhesives, sealants, plastics, and finishes. A REACH-compliant declaration protects you from indoor air quality liability after handover.
- RoHS
- Restricts hazardous substances in electrical and electronic equipment. Applies to lighting, fixtures, control panels. Non-compliance can lead to product recalls and bans from EU markets.
- SGS / Bureau Veritas / Intertek
- Independent third-party inspection bodies. Not a certificate — a verification service we engage for every order. Their pre-shipment inspection report sits between the goods leaving the factory and your final payment.
Standard supply agreement
Want to read the contract before any commercial discussion?
A copy of our standard Swedish supply agreement is available on request. No NDA required.
Request the agreementNext step
A free, written savings analysis — within 48 hours.
Send us your material schedule. We'll come back with a side-by-side: your price, factory direct, all-in landed.
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